Our FAQ
You Asked, We Answered
Are you a registered food business?
Yes! Petal & Fig have all required food handling certificates, business insurances & we are registered with our local council as a class 2 caterer.
What payment methods do you accept?
We accept Bank transfer and Credit Card (Please note payment via credit card incurs an additional 1.75% fee).
For boards and boxes full payment must be made at the time of booking.
For grazing tables 50% of payment must be made on booking to secure your date and remainder 2 weeks before your event.
What if I need to cancel my booking?
Cancellations more than 2 weeks out will receive a refund less 10% of the total invoice to cover the cost of any work completed to date & the loss of the event date.
Cancellations between 2 weeks and 48 hours out from your booking are unable to be refunded but we will work with you to reschedule your booking to a new date.
Cancellations within 48 hours of your booking are not able to be rescheduled or refunded.
Do I need to provide the table?
Yes, Petal and Fig will bring everything else but the table/bench space needs to be provided. Preferably indoors and out of direct sunlight.
How long do you need to set up?
Depending on the type/size of the graze we typically require 2 hours to set up.
Can you cater for dietary requirements?
Absolutely! We are able to cater for vegan, vegetarian and GF (However may contain traces due to the nature of a grazing table). Just let us know at the time of booking so we can factor it into your quotation.
Upon request we are able to provide seperate labelled platter bowls isolating food for dietary requirements to avoid any cross contamination.
We can also add or exclude anything from our menu upon your request.
What happens after my event?
All our platters and flat lay grazes are completely disposable and can be discarded at the end of your event.
All our prop grazes include a member of Petal and Fig to return at an agreed time and pack down your event - usually 2-2.5 hours after your event starts.