Our FAQ
You Asked, We Answered
Are you a registered food business?
Yes! Petal & Fig has all required food handling certificates, business insurances & we are registered with our local council.
What do you have in place for Covid-19?
Rest assured that Petal & Fig always practice safe food handling with strict hygiene standards while preparing your food however
Covid-19 has seen us put in additional measures to ensure the health and safety of everyone using our service.
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We have completed our hospitality COVID-safe training as recommended by the Victorian Government. We are now also offering a complete contactless delivery if requested and will be using a fresh pair of gloves with each of our box/board deliveries.
What payment methods do you accept?
We accept Bank transfer and Credit Card (Please note payment via credit card incurs an additional 1.75% fee).
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For boards and boxes full payment must be made at the time of booking.
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For Picnics and Graze tables 50% of payment must be made on booking to secure your date and remainder 1 week before your event.
What if I need to cancel my booking?
Full deposit will be returned if cancellations are made more than 4 weeks out from your event.
Cancellations within 2-4 weeks of your event date will receive 50% of the deposit returned.
Cancellations within 2 weeks will not receive the deposit returned.
Do I need to provide the table?
Yes, Petal and Fig will bring everything else but the table/bench space needs to be provided. Preferably indoors and out of direct sunlight.
How long do you need to set up?
Depending on the type/size of the graze we typically require between 1- 2Â hours to set up.
Can you cater for dietary requirements/allergies?
Absolutely! Just let us know at the time of booking so we can factor it into your quotation.
Upon request we are able to provide seperate labelled platters isolating food for dietary requirements to avoid any cross contamination.
We can also add or exclude anything from our menu upon your request.
What happens after my event?
You are required to wash and return all hired props to Rowville within 4 days of your event. If required a member of Petal & Fig will arrange a time with you to return and collect all hired props, boards, knives etc. within 4 days of your event at an additional fee.
Please ensure all items have been washed in warm soapy water and stored neatly in the tubs provided.
Please note all picnic/prop table/board grazes incur an additional $150 refundable deposit which is returned upon collection of hired goods.
If any items are damaged, lost or stolen this deposit will not be returned.